Conversational AI UX Audit — blue ocean
The only audit tool that covers chatbots and conversational AI UX.
Every other UX audit tool stops at the chat widget. UXAudit.Now ships 100+ guidelines built specifically for turn quality, fallback grace, disclosure timing, and recovery — measured against patterns we've observed in real LLM-powered products.
100+ research-backed guidelines · 5 min audits · No SDK, no code snippets
What we audit on conversational AI surfaces
The conversational AI UX failures we catch most often
No fallback when the model returns 'I don't know'
The bot says 'I'm not sure' and ends the conversation. The audit catches missing 'try asking it differently', 'connect to a human', or 'related topics' affordances.
AI nature never disclosed, or disclosed once and forgotten
Users mistake the assistant for a human, or forget mid-conversation that they're talking to AI. We flag missing disclosure cues at session start, on idle, and after edge-case responses.
No regenerate / try-again affordance on bad answers
If the response is wrong, the only path is to retype the whole question. We catch missing 'regenerate', 'try a different angle', or 'rephrase' patterns that respect the user's time.
Streaming responses without 'stop generating'
Once the model starts answering, users are stuck waiting. Modern conversational UX requires a clear, accessible 'stop' control — we measure its presence and discoverability.
Conversational AI UX audit — FAQ
Can you audit a chatbot embedded in another site?
Yes — provide the URL where the chat widget lives, and the AI Audit Agent will interact with it the way a real user would. We'll evaluate it on the 100+ conversational-AI guidelines.
What kinds of conversational products does this cover?
Customer-support bots, sales/marketing chatbots, internal copilots, voice assistants (text transcript), and LLM-powered productivity tools. If the user types or speaks and gets a response back, our guideline set applies.
Is this audit only on the Enterprise plan?
Conversational AI is a 5th-platform feature. It's included on Enterprise out of the box. Pro plans cover four platforms; Conversational AI can be added on top — talk to us if you need it.
Who is the research grounded in?
Our 100+ guidelines are built from observing real users on real conversational products — customer-support flows, B2B copilots, consumer chat. They're updated continuously as LLM UX patterns evolve.
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